Terms & Conditions

1.1 Public Programs

Full payment is required at the time of booking.

1.2 Exclusive Programs

A deposit of 25% of the program price is required to secure the booking. The balance invoice will be issued 30 days prior to the program date and must be paid no later than 14 days before the program.

1.3 Payment Methods

Payments may be made by bank transfer or credit card. A surcharge may apply to credit card payments.

2.1 Public Programs

Cancellations forfeit the fee or voucher. Postponements and transfers are permitted as follows:

2.2 Exclusive Programs

2.3 Illness and Special Circumstances — Public Programs

If a participant cannot attend due to illness and notifies Murcotts before the program commences, they may transfer to an alternative date at no charge, provided a valid medical certificate is supplied within five (5) business days. Standard cancellation fees apply otherwise.

3.1 Late Arrival

Participants must arrive by the nominated commencement time. Those who miss mandatory safety briefings may be refused entry — the full booking fee or voucher will be forfeited.

3.2 Did Not Attend — Public Programs

Failure to attend without prior notice will be recorded as a DNA and the full program fee will apply.

4.1 Wheelchair and Accessibility Requirements

Participants requiring wheelchair access or other accessibility support must advise Murcotts at the time of booking or as early as possible prior to the program. Most venues provide wheelchair-accessible facilities or can arrange suitable access upon request. Murcotts will take reasonable steps to accommodate requirements; availability may vary by venue.

5.1 How to Redeem

1. Visit murcotts.edu.au and select “Book a Program” to view available dates and locations.
2. Select your preferred state and find a suitable date and venue for the required program.
3. Call 1300 555 576 — have your voucher number ready to complete the booking.
4. A booking confirmation including commencement times and venue directions will be emailed on the next business day.

5.2 Voucher Conditions

• Valid for 3 years from the date of purchase.
• Non-refundable — cannot be redeemed for cash under any circumstances.
• The voucher number must be quoted at the time of redemption.
• If a participant cancels or postpones, the voucher is forfeited unless a replacement attendee is provided.
• Forfeited for no-shows or if the participant arrives after the nominated commencement time — mandatory safety briefings cannot be missed.
• May be used as part-payment for the Four-Wheel Drive Program or Level Two Defensive Driving Program (Level One prerequisite applies). Any difference to the retail price must be paid at the time of booking.

For program bookings, gift voucher purchases and general enquiries, contact our Program Coordination Team:

Phone 1300 555 576 Email [email protected] Web murcotts.edu.au