Terms & Conditions

1. Booking and Payment

1.1 Public Programs

Full payment is required at the time of booking.

1.2 Exclusive Programs

A deposit of 25% of the program price is payable within 7 days of booking, and the booking is not secured until it is received. The balance invoice will be issued 30 days prior to the program date and must be paid no later than 14 days before the program. For bookings made within 30 days of the program date, the full program price is invoiced at the time of booking and must be paid before the program commences.

1.3 Payment Methods

Payments may be made by bank transfer or credit card.

2. Cancellations, Postponements and Changes

2.1 Public Programs

Cancellations forfeit the fee or voucher. Postponements and transfers are permitted as follows:

Action	Notice Period	Outcome
Postponement	7 to 14 days	50% of scheduled fee
Postponement	Less than 7 days	Not permitted, full fee forfeited
Transfer to another	Up to 1 day prior	No charge
Transfer to another	Day of program	Not permitted

2.2 Exclusive Programs

Action	Notice Period	Outcome
Cancellation	More than 14 days	50% of quoted fee
Cancellation	14 days or less	Full quoted fee charged
Postponement	More than 30 days	25% of quoted fee
Postponement	14 to 30 days	50% of quoted fee
Postponement	Less than 14 days	Not permitted, full fee charged
Attendee changes	Up to 1 day prior	No charge
Attendee changes	Day of program	Not permitted

2.3 Illness and Special Circumstances: Public Programs

If a participant cannot attend due to illness and notifies Murcotts before the program commences, they may transfer to an alternative date at no charge, provided a valid medical certificate is supplied within five (5) business days. Standard cancellation fees apply otherwise.

3. Attendance

3.1 Late Arrival

Participants must arrive by the nominated commencement time. Those who miss mandatory safety briefings may be refused entry, and the full booking fee or voucher will be forfeited.

3.2 Did Not Attend: Public Programs

Failure to attend without prior notice will be recorded as a DNA and the full program fee will apply.

4. Accessibility

4.1 Wheelchair and Accessibility Requirements

Participants requiring wheelchair access or other accessibility support must advise Murcotts at the time of booking or as early as possible prior to the program. Most venues provide wheelchair-accessible facilities or can arrange suitable access upon request. Murcotts will take reasonable steps to accommodate requirements; availability may vary by venue.

5. Gift Vouchers

5.1 How to Redeem

Visit murcotts.edu.au, select a desired program date and location, proceed with booking and at the payment stage enter your voucher number for redemption.
A booking confirmation including commencement times and venue directions will be emailed on the next business day.

5.2 Voucher Conditions

Valid for 3 years from the date of purchase.
Non-refundable. Cannot be redeemed for cash under any circumstances.
Any difference between the voucher's face value and the current retail price of the program being redeemed must be paid at the time of booking. If the face value exceeds the price, the difference will be retained as a credit. Where a voucher does not display a face value, Murcotts will confirm the original face value from its records and advise of any difference.
If a participant cancels or postpones, the voucher is forfeited unless a replacement attendee is provided.
Forfeited for no-shows, or if the participant arrives after the nominated commencement time, as mandatory safety briefings cannot be missed.

6. Enquiries

For program bookings, gift voucher purchases and general enquiries, contact our Program Coordination Team:

By making a booking or redeeming a voucher, you confirm that you have read and agree to these Terms and Conditions in full.

7. Invoicing and Purchase Orders

7.1 Payment Terms

Unless a different due date applies under clause 1 (Booking and Payment), all invoices issued to approved accounts are payable within 14 days of the invoice date. These terms, together with any alternative terms agreed under clause 7.3, are the applicable payment terms.

7.2 Purchase Orders

Where a client has indicated that a purchase order is required, Murcotts will include relevant PO numbers on invoices. The client remains liable for all fees arising from confirmed bookings, and the applicable payment terms apply in full regardless of the status of any internal purchase order process.

7.3 Agreed Variations

Alternative terms apply only where they have been agreed in writing by Murcotts, such as in a client contract or a written account arrangement. Any agreed terms apply only to the organisation with which they were agreed and prevail over these Terms and Conditions, and over any terms on a client purchase order, to the extent of any inconsistency. In all other respects these Terms and Conditions continue to apply.