Terms & Conditions
1. Booking and Payment
1.1 Public Programs
Full payment is required at the time of booking.
1.2 Exclusive Programs
A deposit of 25% of the program price is required to secure the booking. The balance invoice will be issued 30 days prior to the program date and must be paid no later than 14 days before the program.
1.3 Payment Methods
Payments may be made by bank transfer or credit card.
2. Cancellations, Postponements and Changes
2.1 Public Programs
Cancellations forfeit the fee or voucher. Postponements and transfers are permitted as follows:
2.2 Exclusive Programs
2.3 Illness and Special Circumstances: Public Programs
If a participant cannot attend due to illness and notifies Murcotts before the program commences, they may transfer to an alternative date at no charge, provided a valid medical certificate is supplied within five (5) business days. Standard cancellation fees apply otherwise.
3. Attendance
3.1 Late Arrival
Participants must arrive by the nominated commencement time. Those who miss mandatory safety briefings may be refused entry, and the full booking fee or voucher will be forfeited.
3.2 Did Not Attend: Public Programs
Failure to attend without prior notice will be recorded as a DNA and the full program fee will apply.
4. Accessibility
4.1 Wheelchair and Accessibility Requirements
Participants requiring wheelchair access or other accessibility support must advise Murcotts at the time of booking or as early as possible prior to the program. Most venues provide wheelchair-accessible facilities or can arrange suitable access upon request. Murcotts will take reasonable steps to accommodate requirements; availability may vary by venue.
5. Gift Vouchers
5.1 How to Redeem
- Visit murcotts.edu.au, select a desired program date and location, proceed with booking and at the payment stage enter your voucher number for redemption.
- A booking confirmation including commencement times and venue directions will be emailed on the next business day.
5.2 Voucher Conditions
- Valid for 3 years from the date of purchase.
- Non-refundable. Cannot be redeemed for cash under any circumstances.
- Any difference between the voucher's face value and the current retail price of the program being redeemed must be paid at the time of booking. If the face value exceeds the price, the difference will be retained as a credit. Where a voucher does not display a face value, Murcotts will confirm the original face value from its records and advise of any difference.
- If a participant cancels or postpones, the voucher is forfeited unless a replacement attendee is provided.
- Forfeited for no-shows, or if the participant arrives after the nominated commencement time, as mandatory safety briefings cannot be missed.
6. Enquiries
For program bookings, gift voucher purchases and general enquiries, contact our Program Coordination Team:
- Phone 1300 555 576
- Email info@murcotts.edu.au
- Web murcotts.edu.au
By making a booking or redeeming a voucher, you confirm that you have read and agree to these Terms and Conditions in full.
